Discovery
Mapped roles, branches, service categories and operational rules.
Enterprise Operations / ERP / Automation
Helpdesk System
/ Overview
A branch-aware facility helpdesk and preventive-maintenance concept for distributed enterprise operations.
Requests, SLA tracking, branch access, preventive maintenance and reporting were fragmented across spreadsheets and manual coordination.
/ Provided servicesClear thinking.
Clear thinking.
Practical delivery.
Architecture
Designed permissions, workflows, data structures and integrations.
Delivery
Built, tested, deployed, documented and supported production use.
/ Solution
I customized Frappe Helpdesk and ERPNext into a governed operational platform with roles, workflows, SLA rules, notifications, schedules and reports.
/ Impact
Role-aware access model
Location-based request routing
Consolidated maintenance workflows
Clearer SLA and escalation visibility
Frappe Framework
Custom workflows, permissions, APIs and business logic.
ERPNext & Helpdesk
Operational records, tickets, preventive maintenance and reports.
Python & MariaDB
Server logic, data management and integrations.